Tonik's Customer Assistance Management System
We take your complaints very seriously, luv.
It's one of the many ways we provide you with neobanking TLC. Here's how it works!
You may reach us via our official Tonik Bank Customer Care channels below:
 

Phone Number:

+63 2 5322 2645

 

Email Address:

customercare@tonikbank.com

Customer Care:

Our In-App Chat

Step 1
Compliant received

We receive your complaint via any of the channels above.
 

Step 1
Step 2
Analyze the compliant

We analyze your complaint with the help of our award-winning customer care agents.

Step 2
Step 3
Resolve the compliant

We resolve your feedback as fast and as best we can, luv!

Step 3
Step 4
Record the compliant

We record your feedback so we can learn from it.

Step 5
Recommend process improvement if needed

We recommend improvements in the process because there’s always room for improvement.
 

Step 5
Step 6
Provide feedback to the Management

We provide feedback to management to give you an even better neobanking romance!

step 6
Start your neobanking romance with us today!
Google Store Apple Store